Problem
The Fields data is perpetually loading, unable to retrieve fields from the WordPress CMS.
Possible Cause
The issue might arise from problems syncing fields with the CMS, issues with server connections, or misconfigured WordPress settings.
Steps to Resolve
- Verify Application Password: WordPress allows the use of application passwords for REST API authentication. Ensure that you've generated and used the correct application password for accessing the WordPress CMS. If you're unsure, you may want to regenerate and use a new application password.
- Check REST API Access: WordPress has a built-in REST API that is crucial for integration purposes. Please ensure your REST API routes for users, authors, categories, and tags are not blocked or restricted. These routes should be accessible for the integration to function properly. Users: Navigate to https://yourdomain.com/wp-json/wp/v2/users to verify users' data. Authors: Navigate to https://yourdomain.com/wp-json/wp/v2/authors to confirm author data. Note: This might be the same as users depending on your setup. Categories: Navigate to https://yourdomain.com/wp-json/wp/v2/categories to see category information. Tags: Navigate to https://yourdomain.com/wp-json/wp/v2/tags to inspect tag data. Replace "yourdomain.com" with your actual domain. These routes should be accessible and return JSON data for the integration to function correctly.
- Disable WordPress Plugins: Occasionally, plugins can interfere with external integrations. Deactivate all your WordPress plugins temporarily and check if the issue persists. If the problem is resolved, reactivate plugins one by one to identify the conflicting plugin.
- Inspect .htaccess or Web Server Configuration: Check if any rules in the .htaccess file or your web server's configuration might be blocking access to the REST API or specific routes.
- WordPress Version: Ensure you are using a version of WordPress that supports the integration and has the latest updates.
- Server Logs: Review your server logs to see if there are any relevant error messages or indications of what might be causing the problem.
- Firewall & Security Software: Ensure that no firewall or security software on your server is blocking requests from the integration.
- Contact Support: If you've tried the above steps and are still facing issues, please reach out to our support team for further assistance.
Always remember to back up your WordPress site and database before making significant changes or disabling plugins. This will ensure you can quickly revert any unintended outcomes.