Problem
You're having difficulty managing your subscription because you haven't received the email from Stripe to manage your subscription settings.
Possible Cause
- The email might have been filtered into your spam or junk folder.
- You might have used a different email address for your Stripe subscription than the one you used to sign up on our platform.
Steps to Resolve
- Check Spam or Junk Folder: Open your email client and navigate to the 'Spam' or 'Junk' folder. Look for the email from Stripe. If you locate it, mark it as "Not Spam" or "Not Junk" so that future emails from Stripe will land in your main inbox.
- Verify Email Address Used for Stripe: To confirm the email address you used with Stripe, log into your account on our platform. Navigate to "Settings" and then to "Profile." Here, you can view the email address associated with your Stripe subscription. Check this email address (especially if you have multiple email accounts) for the Stripe email.
- Resend Stripe Management Email: Retry the process, this time using your verified email address. You should receive an email to manage your subscriptions shortly after.
- Contact Support: If you've tried the above steps and are still facing issues, please reach out to our support team for further assistance.
Remember, ensuring your email settings are correctly configured is vital for all communications related to your subscription. If you face any issues, our team is here to help.