Missing 6-Digit Verification Email

Problem

Possible Cause

1. There might be a slight delay in the email delivery system.

2. The email could have been filtered into your spam or junk folder.

3. The email address you provided might have a typo or be incorrect.

Steps to Resolve

1. Wait a Few Minutes: Email systems can sometimes experience short delays. Give it a few more minutes and refresh your inbox.

2. Check Spam or Junk Folder: Open your email client and navigate to the 'Spam' or 'Junk' folder. Search for the verification email there. If you find it, mark it as "Not Spam" or "Not Junk" to ensure future emails from us land in your inbox.

3. Resend the Verification Code: If you still haven't received the email after waiting and checking the spam folder, go back to our platform and click on the "Send a new code" option. This will trigger another verification email to be sent to you.

4. Verify Email Address: Review the email address you provided during signup. Ensure there are no typos or errors. If you suspect you entered the wrong email address, click on "Try a different e-mail" to update it. Once you've entered the correct email, request a new verification code.

5. Contact Support: If you've tried the above steps and are still facing issues, please reach out to our support team for further assistance.